Extended right of return:
No stress, during the 2023 holiday season, all items purchased between December 1 and December 31 can be returned until January 31, 2024
Instructions on cancellationConsumers have a 30 days right to cancel.Right to cancel
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (RAGMAN Textilhandel GmbH, Kupferschmidstraße 84, 79761 Waldshut-Tiengen, firstname.lastname@example.org, Deutschland, Phone: 077416869590) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Ragman customer service:
Mon. - Fri.: 8:00 - 16:00
We cannot accept telephone orders on Mondays. Thank you for your understanding.
Klarna customer service:
Mon. - Fri.: 8:00 - 17:00,
Phone: +49 221-669 50110
10% off your first order
Sign up for our newsletter and benefit from regular updates and promotions. Subscribe now and start shopping with a 10% discount on your first order.