Terms and conditions


General Terms and Conditions

1. Scope
For all orders via our online store, the following terms and conditions apply.

2. Contractual partner, conclusion of contract.

The purchase contract is concluded with Ragman Textilhandel GmbH.

The representation of the products in the online store is not a legally binding binding offer, but a non-binding online catalog. You can put our products first without obligation in the shopping cart and correct your entries before sending your binding order at any time binding order at any time by using the correction tools provided and and explained in the order process. By clicking the order button you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your Order by e-mail immediately after sending the order. Order.

When the contract with us is concluded, depends on the payment method you choose:

Credit card, Klarna invoice and financing, Klarna direct debit or Klarna online banking

We accept your order by sending a declaration of acceptance in separate e-mail or by delivery of the goods within two days.

Pre-payment
We accept your order by sending a Acceptance in a separate e-mail within two days Days, in which we give you our bank details.

PayPal, PayPal Express
In the ordering process you will be redirected to the website of the Online provider PayPal forwarded. There you can Enter your payment details and confirm the payment to PayPal. confirm. After submitting the order in the store we request PayPal to initiate the payment transaction and thereby accept your offer. Your offer accepted.

Klarna Online Banking
After submission of the order, you will be redirected to the website of the online provider Klarna forwarded, where you confirm the payment instruction. This concludes the contract with us.

Apple Pay: The use of Apple Pay requires registration for this payment type. The payment transaction will be carried out on the basis of the Apple Pay conditions, which are also communicated to the customer during the communicated to the customer during the ordering process. Further information and Conditions: Apple Pay

3. Contractual language, contract text storage
The languages available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our our terms and conditions by e-mail. You can view the contract text in our Customer Login to see.

4. Terms of delivery

Additionally to the indicated product prices still shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We deliver only by mail order. A self-collection of the goods is possible on request.

5. Payment

In our store, the following payment methods are generally available to you:

Prepayment
If you choose the payment method prepayment, we call you our bank details in a separate e-mail and deliver the Goods after receipt of payment.

Credit card
With the submission of the order you transmit us at the same time your credit card data.
After your legitimation as legitimate cardholder, we request immediately after the shipment of the your credit card company to initiate the payment transaction. request. The payment transaction is carried out by the credit card company automatically carried out and charged to your card.

PayPal, PayPal Express
In the Order process, you will be redirected to the website of the online provider PayPal. forwarded. To be able to pay the invoice amount via PayPal, you must be registered there or register first, with your access data and confirm the payment instruction to us. After placing the order in the store, we ask PayPal to initiate the payment transaction. Payment transaction on.
The Payment transaction is carried out by PayPal immediately thereafter automatically carried out. You will receive further instructions during the ordering process.

In cooperation with Klarna Bank AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. In each case, payment is made to Klarna:

Klarna Invoice: The payment period is [30] days from the date of dispatch of the goods/ticket/. or, in the case of other services, the provision of the service. The complete invoice terms for the countries in which this payment method is available can be found here: Germany, Netherlands, Austria, Switzerland.

Klarna Installment Purchase:. With Klarna's financing service, you can make your purchase in fixed or flexible monthly installments at the conditions specified in the checkout. Conditions pay. The installment payment is due at the end of each month after sending a monthly invoice by Klarna due. Further information on the installment purchase including the General terms and conditions and the European standard information for for consumer credit for the countries in which this payment method is available can be found here (only available in the countries indicated): Germany, Austria.

Klarna Online Banking:
. Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. The debit of your account takes place immediately after submission of the order.

Klarna direct debit: The debit takes place after shipment of the goods. The timing will be communicated to you by e-mail.

Apple Pay: The use of Apple Pay requires registration for this payment type.The payment transaction is carried out on the basis of the conditions of Apple Pay, which are also communicated to the customer during the ordering process. More information and conditions: Apple Pay

The Use of the payment methods invoice, installment purchase and direct debit requires a positive a positive credit assessment. In this respect, we forward your data in the As part of the purchase initiation and processing of the purchase contract to Klarna for the for the purpose of address and credit assessment. Please have understand that we can only offer you those payment methods that are which are permissible based on the results of the credit check. For more information and Klarna's terms of use, please here. For general information about Klarna, please here. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's Privacy Policy

FAQ about Klarna can be found here.

6. Retention of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, so please complain about such defects as soon as possible to the deliverer and please contact us immediately. The failure complaint or contact has for your legal claims and their enforcement, in particular your legal claims and their enforcement, in particular your especially your warranty rights. However, you will help us our own claims against the carrier or the transport insurance Transport insurance to be able to assert.

8. Warranty and guarantees

Unless otherwise expressly agreed below, the statutory defect liability law shall apply.
The limitation period for claims for defects in used goods is one year from delivery of the goods.
The above restrictions and shortening of the time limit shall not apply to claims claims based on damage caused by us, our legal representatives or legal representatives or agents were caused

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty and malice,
  • in the event of breach of essential contractual obligations, the fulfillment of which proper performance of the contract in the first place and on whose observance the contracting party may regularly rely (cardinal obligations). may rely (cardinal obligations)
  • in the context of a promise of guarantee, insofar as agreed or
  • to the extent that the scope of application of the Product Liability Act is opened.

Information on any applicable additional warranties and their exact conditions can be found with the product and on special Information pages in the online store.

Customer service: You can reach our you can reach our online store customer service for questions, complaints and complaints Monday to Friday from 9:00 to 16:00 o'clock under the telephone number 07741-6869730 as well as by e-mail under: service@ragman.de

9. Liability

For claims due to damages caused by us, our legal representatives or vicarious agents, we shall always be liable without always unlimited

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, if agreed, or
  • as far as the scope of application of the Product Liability Act is opened.

In the event of breach of essential contractual obligations, the fulfillment of which proper performance of the contract in the first place and on the observance of which the contracting party may regularly (cardinal obligations) through ordinary negligence by us, our legal representatives or by us, our legal representatives or vicarious agents, the liability the amount of liability is limited to the damage foreseeable at the time of conclusion of the contract. foreseeable at the time of the conclusion of the contract, the occurrence of which is must be expected. Otherwise, claims for damages are excluded. excluded.

10. Code of Conduct

Following codes of conduct, we have subjected ourselves:
Trusted Shops quality criteria
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

11. Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ADR), which can be found here https://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform to resolve their disputes.
For the settlement of disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all contractual relationship exists at all, we are obliged to participate in dispute dispute resolution proceedings before a consumer arbitration board obligated. The competent body is the Universal Arbitration Board of the Federal Government, Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this body.

Date: 06/20/2023

Need help?

Ragman customer service:
Mon. - Fri.: 8:00 - 16:00
We cannot accept telephone orders on Mondays. Thank you for your understanding.

Klarna customer service:
Mon. - Fri.: 8:00 - 17:00,
Phone: +49 221-669 50110

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