ALANA

Delivery conditions for packages up to 3kg

Deliveries to the EU countries we supply such as Austria, Netherlands, Belgium, Luxembourg, France, Denmark we charge a delivery fee of € 6,00.

Deliveries to the EU countries supplied by us, such as Italy, Spain, Poland, Czech Republic a shipping fee of € 10,50 will be charged.

Delivery to the EU countries supplied by us, such as Bulgaria, Finland, Greece, Ireland, Croatia, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary, as well as to the so-called third countries Switzerland, Liechtenstein and Norway a shipping fee of € 12.50 will be charged.

For delivery to the so-called third countries such as Australia, USA, Canada, India, Israel, Kuwait in the United Arab Emirates will be charged € 60,00.

Customs clearance, customs clearance costs to so-called third countries:

We take over these costs against a shipping fee which is calculated independently of the shipping costs on the value of goods. This amounts to:
Switzerland and Liechtenstein 8%
Australia, USA, India, Kuwait, Israel, United Arab Emirates, Great Britain and Norway 25%

By purchasing, you agree that in the event of a return, customs clearance charges are non-refundable.

Value Added Tax: Customers from Switzerland and so called third countries do not have to pay the German VAT. Customers from the EU are also exempt from VAT as long as they can show a valid VAT ID (Umsatzsteuer-Identifikationsnummer).

Returns
For returns we charge 2 Euro pro rata

Returns from Germany, Austria and BeNeLux countries
Customers from the above countries can print out a return label via our returns portal.

If you have any questions, please contact us at Tel.: +49 7741 68 69 730

For returns from Switzerland:

• Please send your package to: RAGMAN GmbH - Postlagernd - 5322 Koblenz, CH-Switzerland

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